Integrate Service - FreshDesk
I. Cases
1. Normal Cases
- Click To Call
- Iframes
- CRM call logging
- CRM create new contact
- Click to view CRM object
- Click to SMS
2. Challenge Cases
3. Special Cases
II. Config
- ID Callcenter
- Host
- Description
- Fields
- domain
- Authorization
1. Info
- Example: Info
2. Iframe
- Example: Iframe
III. Endpoint Table
| Name | Type | Method | Url | Trigger | Description | Parameters | Hard Params | Response Type |
|---|---|---|---|---|---|---|---|---|
| get_current_agent_freshdesk | get_data | GET | https://:domain.freshdesk.com/api/v2/agents?email=:email | none | get current agent | Authorization : header, domain : path, email : path | ||
| search_contact_freshdesk | get_data | GET | https://:domain.freshdesk.com/api/v2/search/contacts | none | query : query, domain : path, Authorization : header | |||
| create_ticket_freshdesk | post_data | POST | https://:domain.freshdesk.com/api/v2/tickets | none | domain : path, Authorization : header, requester_id : body, source : body, subject : body, name : body, phone : body, description : body, status : body, priority : body, tags : body, responder_id : body | |||
| get_contact_freshdesk | get_data | GET | https://:domain.freshdesk.com/api/v2/contacts/:idContact | none | idContact : path, Authorization : header, domain : path | |||
| create_contact_freshdesk | post_data | POST | https://:domain.freshdesk.com/api/v2/contacts | none | domain : path, Authorization : header, name : body, phone : body, email : body | |||
| get_tickets_freshdesk | get_data | GET | https://:domain.freshdesk.com/api/v2/tickets | none | requester_id : query, include : query, domain : path, Authorization : header, company_id : query | |||
| get_contacts_freshdesk | get_data | GET | https://:domain.freshdesk.com/api/v2/contacts | none | Authorization : header, domain : path, include : query, phone : query, mobile : query | |||
| update_ticket_freshdesk | post_data | PUT | https://:domain.freshdesk.com/api/v2/tickets/:id | none | domain : path, id : path, Authorization : header, description : body |
- referenceDocs: FreshDeskApi